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Please take the specified time to read through the case study. ○ The case study will be followed by our first exercise. Course Book | ITIL® Foundation. The Publisher and the author Book ITIL Foundation and the publisher of 17 another books. نادر عبدالله محمد المنسي مصري مقيم بالكويت. CCNP–PMP-CCDP-ITIL. of the ITIL framework in context. Exam Overview. Material allowed. None. This is a 'closed book' exam. The ITIL Foundation publication, ITIL 4.

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